Thank you for shopping at Athenauras Studios! Following are the terms and conditions that constitute our Shipping Policy.
DOMESTIC SHIPPING
SHIPMENT PROCESSING TIME
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All orders are processed within 2-3 business days.
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Orders are not shipped or delivered on weekends or holidays.
SHIPPING RATES & DELIVERY TIMES
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Shipping charges for your order will be calculated and displayed at checkout.
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The shipping charges vary depending on the product’s weight and size. Shipping charges will also change with each additional item that is added to your cart.
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Customers can save more on shipping by increasing their basket size instead of making single item orders.
- Orders will be delivered directly to your home or to the nearest post office. Delivery time is usually around 2-3 weeks. The tracking code will be sent to you by email after the order has been shipped, and you can track the order via your local post office website.
SHIPMENT DELAYS
- If we are experiencing a high volume of Orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your Order, we will contact you via email or telephone.
- Shipments may also be delayed by factors beyond our control:
- Bad weather
- National holidays or festivals
- Natural calamities
- Massive breakout of disease.
- Other unforeseen circumstances
SHIPPING CONFIRMATION
- You will receive a Shipment Confirmation email once your order has shipped.
RETURNS
- Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
INTERNATIONAL SHIPPING
- We currently ship orders outside Trinidad and Tobago to the United States, Canada and the United Kingdom.
- Shipping charges for your order will be calculated and displayed at checkout.
CHANGES TO SHIPPING POLICY
- We reserve the right to update this Shipping Policy at any time. Please check back regularly for any changes.
CONTACT US
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If you have any questions about our Shipping Policy, please contact us:
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By email: customerservice@athenauras.com
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By visiting this page on our website: Contact us
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